SAP GUI 710; Logon balancing error 88:

Asked By patpeterson 20 points N/A Posted on - 10/08/2011

Hi,

our firm uses SAP programs for enterprise solution. We uses SAP GUI 7.10 for visualization. Recently the message "Logon balancing error 88: Cannot connect to message server (rc=9)" is continuously showing. I don't know why and I have little experience on it. One suggested to upgrade patch level. But I don't have proper idea on it. Can anybody clarify the matter?

Logon balancing error 88: Cannot connect to message server (rc=9)

Thanks.

Peterson

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Best Answer by Carl Jack

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Answered By Esther paul 0 points N/A #88798

SAP GUI 710; Logon balancing error 88:

 

There are many factors which cause this error. This error can be because of a configuration issue or some network issue. The fixed solution for this problem is still unknown. However you can try the following:

1. Make sure that you are connected to internet. Check it by opening any web site in your browser. If there is no connectivity, contact your service provider.
2. SAP uses some windows service files. These files can be found in windows system32 folder. So you have to modify this file to resolve the issue.
3. There are several ports required by SAP. Please make sure that these ports are not blocked by windows firewall. If so allow the system to access these ports.

I hope you will be able to solve your issue after reading this. 

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Answered By Carl Jack 10 points N/A #88799

SAP GUI 710; Logon balancing error 88:

Hello Pat,

The problem that you are getting could be resolved by deactivating the "Accessibility-Feature" in the portal using the following procedure:

• Go to the Portal and then choose User Administration.
• After that you will need to go to Overall settings and then choose Accessibility-Feature.
• Deactivate the checkbox

The problem could be also as a result of temporary network link problem. It could be resolved by executing the following commands at the computer that has the problem:

• You will need to open a Command Prompt as follows:
• Go to Start -> run -> cmd.
• You will need to type in the following commands:

Ping xxx.xxx.xxx.xxx

telnet xxx.xxx.xxx.xxx 3200

telnet xxx.xxx.xxx.xxx 3300

telnet xxx.xxx.xxx.xxx 3600

(xxx.xxx.xxx.xxx = IP address of SAP Server or host name)

In case you find any doubtful result you will need to troubleshoot the issue.

Regards,

Carl

 

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