Screen goes black on occasion

Asked By Travis P Tarver 0 points N/A Posted on - 04/05/2015

I purchased a laptop about 3 months ago, and the screen just goes black on occasion. I'm afraid to wait too long to report it but also do not want to go through the hassle of a return if it is something I can troubleshoot myself. Any suggestions or tips on what I can try?  It is an ASUS laptop. Thanks.

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Answered By Jenrny Esdt 0 points N/A #177007

Screen goes black on occasion

Try this:

• Remove battery.
• Remove charger.
• Hold down the power button for 30 – 60 seconds to drain the power.
• Put the charger back and start it.

If the problem persists  then it is a hardware issue. Contact your retailer and exchange for the defective machine for a new one.

Some of the possible causes are either bad cable, electrical short or faulty power supply.

 

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• Posted on - 04/15/2015
• Question Category: Others