Sony Update Service error on Xperia Neo

Asked By Robert K Barnes 10 points N/A Posted on - 05/29/2013

Hello,

I have an Xperia Neo and SI was on the list when connect to PC then It said I had already the latest software. I downloaded and install SUS without any issue and when I opened it for updates it loaded about half an hour and displayed an error message. Any help would be appreciated.

Thanks.

An unexpected error has occurred. The application

will shutdown.

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Answered By Fletcher Hoss 0 points N/A #176127

Sony Update Service error on Xperia Neo

Hello Robert,

You will need to do the following to resolve the error that you are getting:

• First, you will need to disable the USB debugging mode. Just go to settings and then choose developer options.
• After that go to settings, and then Application, and then All, Mtapp and then choose "Clear Data". Force stop.
• Using a PC, uninstall Sony PC companion as well as the Sony Erickson update.
• Run a registry cleaner software to remove registry leftovers and then restart your PC.
• Reinstall the Sony PC companion and then restart the computer.
• After that connect Sony Xperia to the PC and then try running the Sony PC Companion.
• Select start under support zone.
• Everything should work just fine.

Regards,

Fletcher Hoss

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• Posted on - 05/29/2013
• Question Category: Mobile Software