Surface Pro has got stuck at BIOS

Asked By alisonnlopez 50 points N/A Posted on - 12/13/2013

I am using Surface Pro with Windows 8 environment. Last week, suddenly my surface pro got stuck and now it cannot get past the security BIOS and into Windows. Moreover, when I tried to check if I can reboot, it is not displaying any devices at all ! Please tell me what happened to my system all of a sudden and how can I correct all this? How possibly can I boot my system now?

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• Question Category: System Utilities

Answered By points N/A #140922

Surface Pro has got stuck at BIOS

Hello,

Surface Pro is a problematic device with this issue. The way to fix it is described here.

1. Take the keyboard off.

2. Boot, tap and swipe in the lower right.

This will delete secure boot and create a new or the bottom right swipe and tapping while booting did it.

If that doesn’t solve your issue, maybe you’re out of luck that your device is unrecoverable. You have to call Microsoft for an exchange for your device. The SSD might be dead along all its partition and data and that’s the reason it can’t work anymore.

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• Posted on - 03/21/2014
• Question Category: System Utilities