Symantec Endpoint Protection antivirus problem

Asked By iliman 0 points N/A Posted on - 09/17/2011

Hello!

I use Symantec Endpoint Protection Antivirus software for the protestation of the virus. Recently I faced a problem in this Antivirus software. When I install Symantec Endpoint Protection software from the disk, the Windows shows an error. How can I fix this problem? The error message is as below.

"Symantec Endpoint Protection Installer Information

Error 1327.Invalid Drive: K:

 OK"

 

Please help me.

Thanks.

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• Question Category: AntiSpam Software

Best Answer by william00925

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Answered By william00925 0 points N/A #124398

Symantec Endpoint Protection antivirus problem

Hi! Iliman,

1. Your problem has a problem on the registry values. The program installation has modified your registry and points it out to different folder locations. To resolve the issue, you can use "Regedit" for that.
2. To check out the registry, click Start>>>> Run>>>> input regedit
3. In the registry editor, try accessing these folders. As you access these folders, you can observe that the installation folder location don't point out to where it should be, drive : K:

As you locate the following folders, try changing the driver paths to what drive it should be located.

1. HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
2. HKEY_CURRENT_USERSOFTWAREMicrosoftWindowsCurrentVersionExplorerShell Folders
3. HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
4. HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerShell Folders
5. HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersion

Hope this helps!

William

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Answered By thomas_symantec 0 points N/A #124399

Symantec Endpoint Protection antivirus problem

Hello!

1. Please see the Symantec KB article for the solution of your issue.
2. Symantec Endpoint Protection Error "1327 Invalid drive" during client installation on a computer running Windows has a mapped drive for the documents folder.

Cheers,

Thomas

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• Posted on - 09/19/2011
• Question Category: AntiSpam Software