Symantec for Mac: Updating error using LiveUpdate

Asked By chinadesk 10 points N/A Posted on - 07/24/2011

I have had a Symantec Antivirus for Mac version 10.2 for years already and never had a problem at all. When I run LiveUpdate I get an error message "Updating error: There was an error performing the update." Any suggestions for this kind of issue?

Thank you in advance!

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• Question Category: Anti-Virus

Best Answer by Skarbos Jay

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Answered By kalie 0 points N/A #87799

Symantec for Mac: Updating error using LiveUpdate

Hello! Chinadesk,

1. For this error you need to look at the Symantec Endpoint Protocol for Mac, which will update the Antivirus continuously.
2. Another method through which we can keep updating the Antiviruses: Please check TECT103549 updating Symantec Anti-viruses for Macintosh or Symantec Endpoint Protection for Macintosh virus definition files using intelligent updater from this URL

 

Regards.

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Answered By Skarbos Jay 0 points N/A #87801

Symantec for Mac: Updating error using LiveUpdate

Hi,

I can help you fix the error message with Symantec Antivirus on your Mac operating system. I suggest you to perform these troubleshooting steps:

• Make sure your computer’s date and time is correctly set. When the date and time is wrong, Symantec will not download any definitions.
• Update the Java on your Mac computer. The Live Update version in Mac is a Java based application.
• If you have Mac OS X 10.4.11 or later, try upgrading the Antivirus to the latest version.
• Check your Proxy settings.

This should fix the issue on your Mac computer. Just in case if the issue does not get fixed, try reinstalling the Symantec Antivirus on your Mac operating system. Alternatively, you can contact the Symantec Support. You can visit:

• https://support.symantec.com/en_US.html

Regards,

Skarbos Jay.

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• Posted on - 12/18/2012
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Answered By Robert K Lewandowski 5 points N/A #87802

Symantec for Mac: Updating error using LiveUpdate

Hi Chinadesk,

Alongside these solutions you can solve this issue by following another technique too which one you will get from another Tetchy's post.

Symantec Live Update Failed Error

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• Posted on - 05/19/2014
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