TomTom HOME An error has occurred

Asked By TravisCox 0 points N/A Posted on - 08/16/2011

My PC has Windows 7 installed on it, and Tomtom XL 350 also installed on the same machine. Recently there was a pop to update Tomtom on my PC. Later I downloaded the latest updates and from that day I am prompted with an error message.

Now I need help in fixing this error message. I am not able to figure it out myself.

Any help is appreciated.

TomTom HOME

An error has occurred

Error when contacting server: You have an invalid version of the TomTom application

installed on your TomTom device. To use HOME you need to install the correct version

of the TomTom application.

Click here for further support for TomTom HOME errors.

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• Question Category: Windows 7

Best Answer by Trevor

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Answered By Tina Raynold 0 points N/A #115122

TomTom HOME An error has occurred

Hi TravisCox,

• at first try this: do a pin reset and then dock it again.
• If it does not help, then go to TomTom Home menu, choose Add Maps, Traffic, Voices etc. Go to Items on My Computer. Go to Applications and from the list choose TomTom Application for One XL . Click to Add. **Do not choose the TomTom Application for One XL T. Install the TomTom Application for One XL and restart.

Thank you,

Tina

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• Posted on - 08/16/2011
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Answered By Trevor 0 points N/A #115123

TomTom HOME An error has occurred

It looks like you have updated your TomTom application with a new one which doesn’t support your current operating system. As the error message advised, you need to install the correct version of the TomTom application.

But before you begin to the re-installation of your application, try to system restore. Go to the latest system restore point before the TomTom application was updated. This will bring your TomTom applications back to its original version before it was updated. If the system restore is not enabled into your operating system. We don’t have any other options but to re-install your TomTom application.

Un-install your old application then Install a fresh copy of TomTom application.

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• Posted on - 08/20/2011
• Question Category: Windows 7