Unable to authorized the listed DLC

Asked By Christina Turner 0 points N/A Posted on - 05/10/2012

Hello Folks!

I wanted to redeem the cards for the "N7 Warfare Gear” and the "M55 Argus Assault Rifle" so I followed the instructions given to redeem the cards from the social.bioware.com/redeem site. I was able to redeem the "From the Ashes" code that has the original Collector's Edition code.

The code was replaced with an Origin Launcher, an updated one build can be found on the site. When I launched the Mass Effect 3, I get an error "Unable to authorize the listed DLC. Please log in to the Alliance Network with the account used to purchase the DLC. Collector's Edition Online Pass Entitlement".

I am using one account as of the moment and tried several solutions with it but it still shows that the DLC's have already been associated with a game, which I have no clue which game since I am using only one account. I have no idea why it cannot authorize the game. I know I have an authentic copy of the collector’s edition. 

Does anybody know the solution to this problem?

Any help would do.

Thank you.

 

Error:

Unable to authorize the listed DLC.
Please log in to the Alliance Network with the account used to purchase the DLC.
From Ashes

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Best Answer by Carl Jack

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Answered By Amy Phillip 0 points N/A #144828

Unable to authorized the listed DLC

The reason for this error occurring is not because you are logged into the wrong account. 

Instead, it is because your Collector’s edition files are out-of-date. 

Luckily, there is an easy fix for this. 

Please follow these steps:

1. In the Origin launcher, click the information button for Mass Effect 3.
2. Right-click on N7 Collector’s Edition Materials.
3. Click on Check for Updates

The installer should then download a path that is around 50mb in size. 

Once installed, the DLC should download without any more errors occurring and you will be able to enjoy the game without any more problems.

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Answered By Carl Jack 10 points N/A #144829

Unable to authorized the listed DLC

Hello Christina,

To resolve the issue that you are getting, you will need to try the following steps:

• First, you will need to login to Origin and then view the game details of ME3. To do that you will just right click the tile or click the "i" button.
• After that you will right click on the resurgence dlc and then select repair install.
• You can restart origin after that.
• You will also need to check if  windows firewall or any other firewall software on your computer may be blocking ports.
• Also check if you may be having another Origin account with another email tied to it by any chance.

Regards,

Carl

 

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• Posted on - 09/09/2012
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