This “unexpected problem” error interrupted the full scan

Asked By theresajmickens 10 points N/A Posted on - 08/17/2012

Hello experts

This "unexpected problem" error interrupted the full scan. I need to solve it. Please help me to solve it.

Thanks a lot.

An Error Has Occurred

unexpected problem occurred during your scan

Please click OK to go back to the Home page and then try running again

OK

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• Question Category: Anti-Virus

Best Answer by Carl Jack

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Answered By Carl Jack 10 points N/A #136713

This “unexpected problem” error interrupted the full scan

Hello Theresa,

If you are running other programs on your computer when the scanning process if continuing I will recommend that you stop them or just close them so that the scanning process is not interrupted.

• Close all other programs that are running on your computer.
• Restart your computer to refresh the settings.
• And then restart the scanner and see if it will work well after that.

If the error still persists, the problem could be with the application itself. It could be having bugs that are preventing the process from running successfully. If that is the case, you will need to uninstall the application and the reinstall it to get rid of the bugs.

Hope this helps,.

Regards,

Carl

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• Posted on - 08/17/2012
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Answered By Aishwaryah 50 points N/A #136714

This “unexpected problem” error interrupted the full scan

You can just close and stop the scan and try to restart your computer. This can help your computer problem. The errors while scanning the computer are okay and simple.

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• Posted on - 08/20/2012
• Question Category: Anti-Virus