Uploading images prompts undefined file size error

Asked By jaysonV 10 points N/A Posted on - 02/28/2012

Hi guys,

Some users are unable to upload some of their images and they are continuously complaining. They receive the following error message: 

Not all users are reporting this problem, just some of them. The issue is that the error message says the size of the current image is "undefined". I don’t know the meaning of this event.

Error:

Message from webpage

2011_06_header_wmoa.jpg cannot be uploaded!

File size (undefined B) is too large. The maximum file size allowed is set to:150 KB.

Please help me with suggestions. Thanks.

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• Question Category: Web

Best Answer by tibor.tokie

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Answered By tibor.tokie 25 points N/A #95494

Uploading images prompts undefined file size error

Dear JaysonV,

You didn't mention where you got this error message. After searching the web for this error, I found that you are getting it while using the cutesoft.net application.

It seems that the maximum size of image set in the application is the one causing the problem, so try to change the MaxImageSize to a larger value than 150 KB. In order to do so, try the following:

• Open file "CuteSoft_ClientCuteEditorConfigurationSecurityDefault.config".
• In this section <security name="MaxImageSize">150</security>, change it to a larger value: <security name="MaxImageSize">1000</security> for example.

Try to follow these steps and give me a feedback if the problem still exists or not.

Hope this may help you.

Best of luck.

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Answered By Lesten Pasio 40 points N/A #95496

Uploading images prompts undefined file size error

Hi Jayson,

It seems you are having trouble in uploading images, I think the problem here is due to the memory issues, the maximum limit of the image trying to upload is 150 KB, trying to upload images more than that is causing the image.

If you don't have professional image handlers just use paint to decrease the size by reduction of the number of pixels and or resolution and size. Then try saving it, if its less than 150 KB upload it and check if that reappears. Make sure it same or not. 

Hope that solves tour problem and you are clear with my solution.

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• Posted on - 03/02/2012
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Answered By Sharath Reddy 590495 points N/A #316818

Uploading images prompts undefined file size error

If this problem happens when users upload, check if the users are uploading multiple files. If they are uploading multiple files, try uploading the files one at a time. If this is not possible because of the number of files to be uploaded, check the file size limit or the upload requirement. In the screenshot, it says the upload limit is limited to 150 KB only.

This means each file that you upload must not exceed this 150 KB file size. The file size must be 150 KB or lower else it will trigger the error again. On the other hand, if not a single file exceeds the 150 KB limit but you still receive the error, that file size limit must be referring to the total file size of your upload.

Now, to fix this, calculate the file size of all the files you need to upload. Add the file sizes until it reaches the 150 KB limit. If it goes beyond this limit, remove a file or files until the total file size is 150 KB or lower. Once you have the right size, upload the selected files only then repeat the same procedure on the next batch.

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