USB devices are not connecting

Asked By raaz147 0 points N/A Posted on - 09/21/2011

For some reason I always getting a message that says my usb device is disconnected. After a couple of minutes, it will say connected again. It’s very annoying to hear the disconnection sound.

Right now these are the usb devices that are connected to my Dell Optiplex.

• USB optical mouse
• Keyboard

I don’t know if the problem is on my devices or with the usb port of my computer. I tried unplugging them all and use them one by one but I still got that message. Also, I checked device manager and everything seems to be fine.

• Status: Open
• Question Views: 1020
• Answer Count: 3
• Vote Up 0 Vote Down

• Answer Accepted: Yes
• Question Category: Mice / Keyboards

Best Answer by ralph.l

Go To Solution

Best Answer

Best Answer

Answered By ralph.l 0 points N/A #127181

USB devices are not connecting

Hi,

To overcome this problem first check your computer BIOS settings and then try changing the settings of that and also check power setting and see whether windows is allowed to turn off the USB to save power. For this check for support legacy on your onboard services Every and each brand has different way of accessing bios settings. Once check out your model number in Google to know about how to access your BIOS setting of your model number.

About ralph.l

Questions
0

Answers
5

Best Answers
2

• Vote Up 0 Vote Down

• Posted on - 09/21/2011
• Question Category: Mice / Keyboards

Answered By marri kim 0 points N/A #127182

USB devices are not connecting

Hi raaz,

Here your problem says that there is an error in your connectivity ports. I mean to say that you have to check your ports of the USB drives. First of all you can check your USB in any other computer and then check if its working and if not then do change your USB port in your computer because there is a surely problem of your USB port. There is also built-in ports in the Motherboard and if you haven’t try those ports then also use those are well because may be those are working accurately.

Thanks.

About marri kim

Questions
0

Answers
8

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 09/21/2011
• Question Category: Mice / Keyboards

Answered By Clair june 15 points N/A #127183

USB devices are not connecting

Try flashing your BIOS or have it updated if there's an updated version available from Dell's website. After that, check if the problem is still happening. If it still does, observe how long it takes before the problem occurs. Then get into the BIOS and go to your USB devices settings. Try and check if both devices remain detected in your BIOS. I would assume they remain detected since you mentioned that even in the Device Manager everything looks fine. That said, the problem may be with your operating system. Try safe mode and see if it still happens. If it does, then reinstall your operating system. If it doesn't, then it's one of your applications that's the culprit. Try disabling and re-enabling your background processes one by one to isolate the problem.

About Clair june

Questions
4

Answers
431

Best Answers
69

• Vote Up 0 Vote Down

• Posted on - 11/22/2011
• Question Category: Mice / Keyboards