VGA driver Connection fail error

I am getting this error while trying to update my VGA driver it asks me to contact support can someone tell me how to resolve this issue?

Connection failed Could not establish a connection with an EVGA power supply. Please make sure that your EVGA NEX classified power supply is connected to the computer via USB and is plugged into the wall socket. If connection issues persist, please contact EVGA support at 888-881-3842
