Voice Capability Issue with Logmein Voice Software

Asked By Pamela Opland 20 points N/A Posted on - 12/11/2012

My sister is using logmein voice software for her remote connection session with her husband. She's complaining about the voice capability of the software. It seems that they can't hear each other while having the remote session. What might have gone wrong?

• Status: Open
• Question Views: 757
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Misc Software

Answered By Skarbos Jay 0 points N/A #150289

Voice Capability Issue with Logmein Voice Software

Hi,

I can help you with some basic troubleshooting steps to fix the issue with LogMeIn on your sister’s computer.

>>Check if the computer is having good internet connectivity.

>>Make sure the sound drivers are installed properly.

>>Make sure the Microphone jack is properly inserted to the back of the CPU.

>>Make sure the Microphone volume is not muted.

>>Open LogMeIn settings and preferences and make sure microphone settings are configured.

Just in case the above steps do not help fix the issue, try reinstalling the application and it will fix the issue.

Thanks and regards,

Skarbos Jay.

About Skarbos Jay

Questions
5

Answers
204

Best Answers
53

• Vote Up 0 Vote Down

• Posted on - 12/13/2012
• Question Category: Misc Software