Which is the most effective call center management server Linux?

Asked By Harford Maud 30 points N/A Posted on - 04/30/2013

I am running a call center which I feel is not well configured since there are several calls that go unanswered without being automatically put on hold. I would like to set up a more robust and more effective call center that I can use for greater engagements. Is there an application that I can use for call center management server Linux? Thanks for your prompt response.

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Best Answer by Banks Utterback

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Answered By Carlson Pegg 0 points N/A #159659

Which is the most effective call center management server Linux?

Using Asterisk is the solution to your problem. It basically runs on Linux. Here are the ten Asterisk-based call center software. that you may use in your office. These software are used by other established call centers:

1. SwitchVOx
2. QueueMetrics
3. Orderly Software
4. Pbxtra
5. Altitude software
6. Foehn
7. Indosoft
8. Asteria
9. Centriphone Millenium
10. AACC Advanced Asterisk Call Center

To have an overview and comparison with the above-mentioned software, please click the link.

You could also check out the forum of www.dslreports.com for similar problem and solutions

 

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• Posted on - 05/09/2013
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Answered By Banks Utterback 0 points N/A #159660

Which is the most effective call center management server Linux?

Harford,

There are thousands of call center management software on internet, readily available download.

However, you must be careful when choosing software.

Try to use the ones with reviews that are credible.

You might want to use the ones that have a demo/trial, as this allows you to get a feel of the software’s functionality.

You may consider;

1. Promero With Oracle's Hosted Call Center Software, which boasts a low operational cost, 100% recorded messages, and is cloud based. This means that all you need is a PC and a broadband connection.

2. InContact Watch Demo: Enhance Customer, a cloud based call center solutions provider, also allows you to use a demo before you actually purchase the product.

Have a good one.

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• Posted on - 05/09/2013
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