While scanning 1 page, multiple page scanning error appear on screen

Asked By khan-umair 0 points N/A Posted on - 10/01/2011

 

I am using HP Scan jet N8420 in the office. My job is to convert the data into soft form. From the last few days an irrational pop-up is appearing (image attached). when I scan a one page document, multiple page scanning error emerge, please reply urgent as I am in the midst of my new project.

HP Smart Document Scan software

Multiple-page misfeed detected in scanner document feeder. A page was longer than expected or multiple pages were picked. Please ensure the correct paper size is specified in Profile Settings. Remove misfed pages from the output tray and ensure the pages are not stuck together. Return pages to the document feeder and click Scan More Pages to continue scanning.

 

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• Question Category: Scanners

Answered By irenelampitao 0 points N/A #84524

While scanning 1 page, multiple page scanning error appear on screen

Hello, 

Try to uninstall first the driver of your scanner into to your current programs,

      * Go to Control Panel

      * Select Add/Remove Programs

      * Select the HP Scan jet N8420 driver software you installed in your computer.

      * Remove it.

After uninstalling it,

     * Insert the CD Driver of your scanner into you disc drive. "Make sure that you use the compatible Scanner CD Driver"

     * Install again and wait for your installation to be finished.

     * Restart you computer.

Try to scan again and check if there's still an error. For more assistance check this site https://support.hp.com/us-en/

 

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• Posted on - 10/01/2011
• Question Category: Scanners