Why Can’t I Open My Email?

Why Can’t I Open My Email?

Since you have already stated that you have a good internet connection and everything is fine with it, I feel the problem is with your browser. The following steps will work to resolve this issue. This mainly happens as the mail cache of your browser exceeds and is not cleared. Try using a different browser. But if you want to make it work in Firefox, you need to clear its cache and cookies. Follow the steps to clear the cache.

1. Click on the menu icon to the top right of Firefox window.
2. Select ‘options’ and then press ‘privacy’ tab
3. Then from the screen click on ‘Remove individual cookies’. A dialogue box appears.
4. Search for Google, Gmail etc and delete them.
5. Then go to‘clear your recent history’ and check the cache option and clear it.

The mails should now load properly!

Why Can’t I Open My Email?

That is obviously a problem with your internet connection. If the page of the webmail service you are trying to access got stuck with the loading icon, your web browser has nothing to do with it. Mozilla Firefox is perfectly compatible with any webmail service you access on the internet. That problem you encounter clearly indicates a very slow internet connection.

Though you said your internet connection is working, that doesn’t mean it is fast. It is probably slow the time you access your email account. To better access your email account on Mozilla Firefox, do it during off-peak hours where less people are using the network. Peak hours usually happen at night when everybody is at home while off-peak hours can happen during the day.

You should also try updating your browser to the latest version because newer versions offer better performance than old versions.