Why my acer laptop is not shutting down?

Asked By Tony E Duncan 30 points N/A Posted on - 08/05/2014

Hi guys my Acer E series laptop is not responding whenever I want to close it that is whenever I click on shut down it is not at all responding its just happening since 2 days though I did not make any changes in my laptop.My Acer laptop is E series 512 and runs on Windows 7 operating system. Please help me solve this problem as I can shutdown it by using switch user and then selecting shut down but not directly.

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• Question Category: Windows 7

Best Answer by Noman Queen

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Answered By Noman Queen 0 points N/A #182487

Why my acer laptop is not shutting down?

Your laptop can’t be shutdown can be caused by several applications and services that still running in the background that can cause software conflicts.  As a solution you can perform a clean boot as below:

1. Log on to your laptop as administrator

2. Click Start Icon, in the Search and Program files field type msconfig, press enter and System Configuration display will appear.

3. Choose the General tab, click the Selective startup option, and then click to unchecked the Load startup items check box.

4. Choose the Services tab, click to check the Hide all Microsoft services. This action taken to make sure all the Microsoft services are hidden. After that click Disable all, to make all services except Microsoft services are disabled when the startup process is performed.

5. Click OK, and then Restart your Laptop.

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• Posted on - 08/06/2014
• Question Category: Windows 7

Answered By Paul Martine 0 points N/A #182488

Why my acer laptop is not shutting down?

The system has several applications and services which are running. These will not be visualized, but often make software conflicts. Solve the ongoing background process following the instruction;

• Settings > Change PC Settings > General > Advanced startup > Safe mode.

 

The instruction in safe mode, your system will shut down normally.  

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• Posted on - 08/06/2014
• Question Category: Windows 7