Windows 7 and Outlook 2010

Asked By betsy hupe 0 points N/A Posted on - 08/23/2012

 

Hello all we recently upgraded all four computers with Windows 7 and Outlook 2010.  On one of the (only one) the sent messages in outlook are not showing up when the option find related bar is used.

An important piece of information- my OST file is 14.5 Its not a great deal but it works perfectly with Windows XP

I rebuilt the index, rebuilt the profile and unchecked the cache So my question is why aren´t they being described as sent mails, it might also be of note this only happens 50% of the time.  Any help would be appreciated.

Thanks!

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Answered By Carl Jack 10 points N/A #159672

Windows 7 and Outlook 2010

Hello Betsy,

There seems to be compatibility issues happening, especially if the OST file can be able to work perfectly with windows XP but it is having issues when you are using it on windows 7.

The following are the workarounds that you should try to fix that issue:

• Try again rebuilding the indices as well as un-checking the cache, or you can empty all cache files and see if after that everything works fine.
• If the error still occurs, you might want to find another outlook version that is specifically meant for windows 7 and uninstall it to replace the one you upgraded to.

Hope this  helps.

Regards,

Carl

 

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• Posted on - 08/27/2012
• Question Category: MS Outlook