Windows Media Player cannot install due to missing DLL files

Asked By Austin M Moreau 0 points N/A Posted on - 07/20/2014

Hi there,

I want to install Media Player on my PC with Windows 7 (x86) and I have this kind of error. I have the right installer for Windows 7 (x86) and still this appears. I copied the .dll file on that folder and is not working either. Can anyone help me please to fix this one ?

Thank you !

Setup_wm.exe – Bad Image – missing DLL files

C:Program Files (x86)Windows Media PlayerUSERENV.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.

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• Question Category: MultiMedia Applications

Answered By Scurlock Ward 0 points N/A #178175

Windows Media Player cannot install due to missing DLL files

Hello Austin, 

This issue is because you are having conflict in DLL files. Instead of using 32x Window media player version I suggest you to  Install 64x version of window media player. As a different solution you can download latest version of DirectX, this will resolve the conflict of DLL files. 

Scurlock Ward

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• Posted on - 07/20/2014
• Question Category: MultiMedia Applications