Asked By
anonymous
7060 points
N/A
Posted on - 11/26/2012
My documents are not opening. I open, then it shows that winword.exe not responding, how you can assist please
Windwordc.exe is not responding. how you can help please
The issue with word may occur due to :
Damaged word functionality keys or Corrupt global template Normal.dotm
Solution 1:
Rename of the Global Templates
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For this Click Start > Run > type %appdata% > click ok
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Click Microsoft.
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Click on the Templates (if you are unable to find templates, click on Organize at the top left, then Folder and Search options > View tab at the top and select show hidden files and folders, then uncheck "hide extension for known file types" and "hide empty drive in computer folder" and then Click OK),
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Right click on Normal.dotm and rename to Normal.Old.
If this will not work well you can go for second solution.
Solution 2:
This section will work on modify the registry. While doing this, serious problems might occur if you modify the registry incorrectly. So, make sure that you follow the following steps very carefuly. For added protection, you must back up the registry before you modify them. Then, you can restore the registry settings if any problem occurs. For more information about, how to back up and restore the registry, you can check for the following article number in the Microsoft Knowledge Base:
The following link will show you how you can back up and restore registry in windows : https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows
To Delete the Word Data registry key, you can do as follow :
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Exit all Office programs.
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Click Start, click Run, type regedit, and then click OK.
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You can check for the registry subkey, if you are working on Word 2010 check: HKEY_CURRENT_USERSoftwareMicrosoft Office14.0WordData.
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Click Data, and then click Export on the File menu.
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Name the file Wddata.reg, and save the file to the desktop.
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Click Delete on the Edit menu, and then click Yes.
To Delete the Word Options registry key, you can do as follows:
HKEY_CURRENT_USERSoftwareMicrosoft Office14.0WordOptions.
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Click Options, and then click Export on the File menu.
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Name the file Wdoptn.reg, and then save the file to the desktop.
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Click Delete on the Edit menu, and then click Yes.
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Exit Registry Editor.
