Word has encountered a problem and must shut down

Asked By alexathanda 0 points N/A Posted on - 08/08/2011

This problem started last week.  

When I click to open Word Its appeared an error "Word has encountered a problem and must shut down." And Word do that. I changed I searched and get template normal dot.

Its show two 'em. I remove one but the another won’t remove.

 Its show another message ‘it is being used by another program and that I should close it’.  

I used Kaspersky Antivirus. I have reinstalled my Word. But it shows the same problem.

I complete my job by another program But I prefer Word.

How can I solve this problem ?

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• Question Category: MS Word

Best Answer by Jonathan May

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Answered By ann12 0 points N/A #112130

Word has encountered a problem and must shut down

Some other times the error message comes because of a corrupted file known as the normal.dot file.

Follow these steps to rename the Normal.dot template to determine if it is the cause of the problem:

• Close all programs.
• Click Start, and then click Search.
• Click All files and folders.
• In the All or part of the file name box, type Normal.dot.
• In the Look In box, click My Computer.
• Click Search Now.
• For each instance of Normal.dot, right-click the file, click Rename, and then typeOldNormal.dot.
• Close Search Results, and then start Word.

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Answered By Jonathan May 0 points N/A #112132

Word has encountered a problem and must shut down

Whats up Alexanther?

Here the solution is simple, you just need to uninstall the Word program using the correct method.

This is the method you will use;

• Locate and open the folder where the drive is installed; e.g CProgram files%Microsoft officeOffice
• The default location is program files. but the program may be installed in a different location in your computer. If its the case, navigate to where the program files are installed.
• Right click Winword.exe and click Properties
• Click Compatibility tab and click to clear all the check boxes, click Ok
• Close all programs
• Go to Start button-> Search
• Click  All files and folders
• In All or part of the file name, type  Normal.dot
• In Look in box, click  My Computer
• Click  Search now.
• For each instance of Normal.dot, right-click file, click Rename file and type in OldNormal.dot
• Close Search results and restart Word.

This method should work.

Thanks

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• Posted on - 08/08/2011
• Question Category: MS Word